Contact Opte-Luxe
We’re here to help—before and after you buy
Questions about an order, shipping, returns, or sourcing across categories? Reach out and our support team will respond as quickly as possible.
Contact details
Support, sales, and sourcing inquiries
Email: support@opte-luxe.com
Phone: +1 (240) 551-5633
Hours: Mon–Fri, 9:00 AM–6:00 PM (ET)
Address: 11124 Little Fox Lane, Suite 100, Germantown, MD 20876
Quick answers
Find fast info on orders, shipping, returns, and business sourcing.
Where is my order?
Check your order confirmation email for tracking details. If you need help, email support@opte-luxe.com with your order number.
What are your shipping options?
Shipping options and delivery estimates appear at checkout based on your location and the items in your cart.
How do returns work?
If your item is eligible, start a return by contacting support with your order number and the reason for return.
Do you ship internationally?
Yes—international availability depends on the product category and destination. We’ll confirm options during checkout or by request.
Can my business source in bulk?
Yes. Send your requirements (product type, quantity, destination, timeline) and we’ll connect you with sourcing support.
How do I change or cancel an order?
Contact us as soon as possible. If the order hasn’t shipped yet, we’ll do our best to update or cancel it.
Need help right now?
Send us your question and include your order number (if applicable). We typically respond within 1 business day.